• I don't remember my password:

    • On the home page of your Customer account, click on the link you forgot your password. Enter your e-mail address in the new window that opens and a new password will be sent to you instantly. You can then, once connected to your customer account, personalize it to better remember it.

  • I don't remember my login :

    • Your login is the full email address you entered when you placed your first order on our site.

    • Your email address is the key to your customer account. It is very important to be very careful when entering your email address because in case of a typing error, you will not receive any of our messages.

  • I can't find the access page to my customer account:

    • To go to the home page of your customer account
      https://www.kubii.fr/fr/authentification?back=my-account.php

  • My login and password are not working:

    • If your username and password are not working, you must first reset your password.

    • To reset your password, follow the procedure indicated in case you forgot your password.